The "Qualité Tourisme" label
Following an audit undertaken on December, 14th, 2017, Creusot Montceau Tourisme was awarded with the French “Qualité Tourisme” label for 3 years.
More than a way of recognising continued improvement in tourism services, this state-certified quality system highlights our Tourist Office’s focus on service quality and customer satisfaction among tourism professionals, aiming at excellence of our destination. To obtain this certification, the Tourist Office was supported by various official organisations such as the « Fédération Régionale des Offices de Tourisme », the « Syndicats d'Initiatives de Bourgogne », and the « Union Départementale des Offices de Tourisme et Syndicats d'Initiatives de Saône-et-Loire »
Under this quality initiative, Creusot Montceau Tourisme guarantees to provide visitors with:
- a friendly welcome;
- attentive staff;
- foreign language skills;
- personalised services;
- clear and accurate information;
- guaranteed cleanliness and comfort;
- ways to discover our destination;
- ways of taking visitor feedback into account.